An essential part of the strategic planning
process is the measurement of performance, in order to determine
how well a strategy has achieved its intended goals. The aim
of the National Benchmarking Service for sports halls and pools is
to provide local authorities with rigorous and robust information
on the performance of their sports halls and swimming pools,
compared with that of equivalent ‘family’ facilities in similar
locations elsewhere in the country.
Users of the service receive a performance
report for each relevant facility, based upon specific information,
including user surveys, details of facility programming, and
financial returns. Reports on each facility comprise:·a contextual
introduction;·the centre’s scores for all the performance
indicators compared with 25%, 50% and 75% benchmark scores for
centres nationally. These benchmarks are selected to represent
similar type and size of facility and a similar socio-economic
profile of facility catchment area;·a 15 minute drive-time
catchment area map for the centre; and·frequency distributions for
all the questions in the user survey.
Access the National Benchmarking
Service