Services of the legal panel framework
This page provides information on the services that will be
offered by all of the Legal Panel Firms as part of their
appointment to the Legal Panel Framework and their commitment to
service the needs of the sector in a cost-efficient way.
20 Minutes Free Helpline
In addition to the individual services already offered by each
of the Legal Panel Firms, each of the firms has committed to
providing a free 20 minutes helpline service to NGBs and sport and
recreation organisations.
When you contact any firm on the panel you must:
- Specify that you wish to use the helpline service and quote
LPF2012; and
- Confirm your funding relationship with Sport England, Sport
Wales, or UK Sport and/or membership of the Sport and Recreation
Alliance.
Please note the information below on how to use the
helpline.
Use of the helpline across the firms will be monitored. We ask you
to use the helpline appropriately and respect the generous offering
from the panel firms by following the rules below:
- The 20 minutes free time applies to the first call on new
queries/matters only. It does not cover a matter
where the Legal Panel Firm is already acting for you or dealing
with any correspondence in relation to it.
- This is not a ‘call centre helpline’ and the Legal Panel Firms
may not be able to answer your call immediately. Please do leave a
message and the lawyer will return your call as soon as
possible.
- The service covers the call to the designated point of contact
for the Legal Panel Firm, or on some occasions, when they refer you
on to a specialist in that firm to discuss your initial query.
- If you have contacted another Legal Panel Firm on the same
query please let the lawyer know. Please note the Collaborators and
Legal Panel Firms will be monitoring use by NGBs and repeated
requests to different firms on the same query will be followed up
with the organisation.
Please make sure that you check if the Legal Panel Firm covers
the area of law that you require assistance on before contacting
them.
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