Improving satisfaction

Improving satisfaction

The analysis of satisfaction in local authority-relevant sports clearly demonstrates the drivers of satisfaction: the challenge for the sector is to use these insights to inform improvements in the sporting experience; in particular, with limited resources and strategic commissioning of services, the role of quality and user satisfaction has come to the fore.

Sport England held a seminar with colleagues from NGBs, leisure operators and local authorities to pose the question of how should we approach the issue of satisfaction in sport. Three presentations from the day neatly capture some of the challenges around satisfaction and some of the practical ways in which partners have responded.

Case study – NGB

Case Study – Leisure Operator

Case Study – Strategic Commissioner